ComfortUp Post-Purchase Policies

RETURNS CAN BE COSTLY ...
Please make sure you are purchasing the right product for your needs
and that you fully understand our post-purchase policies

NOTE: THE MANUFACTURER'S WARRANTY ON ALL MINI SPLIT EQUIPMENT IS ONLY VALID
WHEN PROOF OF INSTALLATION BY A STATE LICENSED HVAC CONTRACTOR CAN BE PROVIDED

CANCELING AN ORDER

If your order is canceled before it is shipped, then a full refund will be processed with no fees or penalties.  An order that has shipped cannot be canceled, please see the terms of our Return Policy (below).  To cancel an order, please contact us right away via phone, email or chat. 

For more information on Canceling and order, please click HERE.

IF YOUR SHIPMENT WAS DAMAGED IN TRANSIT

You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment, you are accepting the shipment in GOOD Condition and we can not be held liable for any freight damage.  You have the right to fully unpack and inspect  your shipment before signing for the package and before the driver leaves.

If you Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) Notate the damage on the receipt (b) REFUSE DELIVERY and (c) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

For more what to do if your shipment is damaged, please click HERE.

Click HERE for more information about receiving a Freight Delivery.

RETURNING ALL OR PART OF YOUR ORDER

Unused products with their original packaging can be returned within 30 days** of delivery, but will be subject to a 15% restocking fee to cover miscellaneous expenses. Opened returns must be in good salable condition with original materials and all included packaging. Clear pictures of all items will be requested and verified prior to authorizing the return. 

The purchaser is responsible for all expenses incurred relating to shipping the product - this includes the original shipping fees that ComfortUp incurred as a result of our "Free Shipping" promotion.  For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable.  All fees will be deducted from the final refund.

** Returning an item after 30 days of delivery, is at the sole discretion of ComfortUp. To be considered, items must be in new, salable condition and may be subject to a restocking fee up to 35%.  Pictures will be required.

** Used products or products that have been installed are NOT eligible for return.  Any product that is found to be potentially "defective" after installation falls under the manufacturer's warranty terms.  

For more information on our Return Policy, please click HERE.

If you need any assistance verifying that you're selecting the
correct product for your application, please contact your
local HVAC installer or our Customer Care Team at 855-337-0001. 

If you have questions about any of these policies stated above,
please feel free to reach out to us via phone, chat or e-mail.

NOTE: THE MANUFACTURER'S WARRANTY ON ALL MINI SPLIT EQUIPMENT IS ONLY VALID
WHEN PROOF OF INSTALLATION BY A STATE LICENSED HVAC CONTRACTOR CAN BE PROVIDED

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