CLAIM YOUR WARRANTY

GREE Warranty Claims

We’re sorry to hear that you’re having an issue with your Gree Ductless Mini Split system. We understand how important it is for you to get your system back up and running as soon as possible and we are here to help. To ensure the quickest resolution, please:

  • Fill out the form below
    (we expedite this info to the Gree Tech Support Team on your behalf)
  • E-mail a copy of your installation invoice
    (any pictures or additional documentation you might have could be helpful - we expedite this info to the Gree Tech Support Team on your behalf)
  • Have your HVAC Tech Call for Technical Support
    (IF you get voicemail, PLEASE leave a message so you save your space in the queue and they can call you back to assist)

Warranty eligibility REQUIRES that the original system installation was carried out by a licensed HVAC contractor.

If your system is not eligible for warranty or you want to bypass the Gree Warranty Process, we do have a wide variety of parts for sale. The Gree Parts Catalog (link below) will help you identify the part needed. You may then reach a Customer Care Representative via phone, chat or email for a parts quote.

SUBMIT A WARRANTY CLAIM

Thank you for taking the time to fill out our Gree Warranty Claim Form. This information is now being expedited to the Gree Technical Support Team on your behalf.

Your Next Step...
Please have your HVAC Contractor call the # below to work with the Gree Technical Support Team to troubleshoot and identify a resolution to your system's issue. *PLEASE NOTE, Gree Tech Support will ONLY speak with licensed HVAC contractors. If parts or replacement unit(s) are deemed necessary, ComfortUp will ship them to the contractor upon warranty approval from Gree.

Please have your licensed HVAC contractor call 888-850-7928. It’s recommended to have your contractor call Gree Tech to confirm their availability PRIOR to making a trip out to the job-site. If Gree Tech is temporarily unavailable, it may take some time for them to call back; this will help avoid any wasted time and expense at the job-site.

*Please also note, Gree Technical support has an unregistered phone number. If your contractor is expecting a call back from them, be sure they are aware of this and do not disregard any unregistered calls.

We thank you for your cooperation and wish you fast and effective resolution.
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DON'T FORGET TO EMAIL US A COPY OF YOUR INSTALLATION INVOICE

CUSTOMERCARE@COMFORTUP.COM

This is a crucial step, nothing can be done without that information being provided to the manufacturer.